Astra Music Festival

At Astra Tours, we strive to provide an exceptional experience for all our attendees. We understand that plans can change, so we have established the following refund guidelines for event tickets:

Eligibility for Refunds

Refund requests must be submitted at least 15 days prior to the scheduled date of the event.

Requests submitted less than 15 days before the event will not be eligible for a refund.

Refund Process

To request a refund, please contact our customer service team at [support@astratoursmkg.com].

Provide your ticket details, purchase confirmation, and reason for the refund request.

Refund Timeline

Approved refunds will be processed within 30 calendar days from the date your refund request is submitted.

Refunds will be returned using the original payment method unless otherwise agreed upon.

Non-Refundable Items

Any additional services or merchandise purchased separately from the event ticket may be subject to separate refund policies.

Policy Changes

Astra Tours reserves the right to update or modify this refund policy at any time. Any changes will be communicated on our official website and via email to ticket holders.

Thank you for choosing Astra Tours. We appreciate your understanding and look forward to providing you with an unforgettable experience.